Exchange & Returns

Return Policy

The products are determined as eligible for return only when they are received damaged. After the confirmation, in accordance with our return policy, the sole solution in this case is that we will issue a Coupon that will have the amount of the product you have purchased. You can apply that coupon and buy any other product from the website.
All returns must be made within 7 days after the purchase date of the product. Any returns made after 7 days will not be accepted.

Exchange For The Order

In case you are not happy with the quality of the product or there is a size issue with the product, you can exchange the product. We follow a 7-day exchange policy which is not applicable on 

Accessories, Tutu Dresses, Swimwear, Shoes and Products on Sale (Clearance & Festival Sale Products, undergarments)

Exchange method

You may exchange your product once within 7 days towards the purchase of other product. Please provide your product details and the reason for your return. Once your return request has been generated, we’ll send you a confirmation.
You must preserve the original bill for return purpose.
However, this is applicable only if the product is not used and is in its original package. If we feel that the product is used and disturbed from its original packaging, we may not accept it. To return, contact us at 8120595092 or write to us at fashionstory19@gmail.com. or support@fashionstory.inYou can also WhatsApp us on 8120595092 You will have to send it back to us at your own expense. Any customer that avails of the exchange policy cannot avail another exchange or return on the same billing.

 Cancelling An Order

You can cancel your order only if it has not been dispatched from our fulfillment center. For this you will have to call us 8120595092 If the order has already been shipped from our fulfilment centre, then you can refuse to accept the delivery and send it back with the courier. We will refund your order after it is received in our fulfilment centre in form of voucher credit from fashionstory.in

No Refunds Will Be Issued

In case your product qualifies for an exchange, your money will be credited to your fashionstory.in account in the form of credit points which can be used when you place your next order with us.
*Please Note*:   
The credit point will be valid only for 30 days. If you fail to buy anything within 30 days, your credit will get expired.
It may take 8-10 working days after we receive the product, for the Fashionstory credit points of the exchange amount to be credited to your account.

Washing Instruction

Fashionstory recommends that you dry clean ALL party wear clothes products from professional dry cleaners, requesting that the cleaners use due caution. We will not accept any responsibility or provide refund or returns for products that pass color or de-form due to machine washing or hand washing at home.
. We will fill in the details to you about the address at which the package is to be sent back. You will have to send it back to us at your own expense. Any customer that avails of the exchange policy cannot avail another exchange or return on the same billing.